FAQ — Thailandello
Your most common questions answered in one place
Frequently Asked Questions
Short and clear answers about how Thailandello works
Is Thailandello a booking service?
No. Thailandello is an informational and affiliate platform. We do not sell flights, hotels, tours, transfers, insurance, SIM cards, or any travel services directly.
How does Thailandello work?
We automatically display information, prices, and availability from official partners such as Booking.com, Agoda, Trip.com, Localrent, BikesBooking, 12Go, EKTA, Airalo and others. All data is provided through affiliate APIs and partner programs.
Where do I complete my booking?
All reservations are completed directly on the partner’s website. After you click a search result or button, you are redirected to the provider to finalize the booking.
Does Thailandello charge any extra fees?
No. Thailandello never adds fees or commissions. Prices always match the provider’s official rates.
Is Thailandello responsible for customer support?
No. All support, modifications, cancellations, refunds and service questions are handled by the provider you book with.
Is the information always accurate?
We display information exactly as provided by our partners. Prices, availability and terms may change on the provider’s website. Always check the final details before booking.
Does Thailandello store personal or payment data?
No. Thailandello does not collect or store booking data or payment information. All sensitive information is processed only by the provider.
Why does Thailandello use affiliate links?
Affiliate links help keep Thailandello free for users. When you book through a partner link, the provider may pay us a small commission at no additional cost to you.
Does Thailandello operate only in Thailand?
Thailand is our primary focus, but some partners also offer global services. These may appear in search results when relevant.